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Privacy Policy

Last Updated: 4 March 2025

1. Introduction
KT K9’s ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our dog walking and dog training services.

2. Information We Collect
We may collect and process the following personal data:

  • Personal Information: Name, address, phone number, and email address.

  • Pet Information: Dog’s name, breed, age, medical conditions, and behavioural history.

  • Payment Information: Transaction details (we do not store payment card details).

  • Communications: Emails, messages, and customer feedback.

  • Website Data: IP address, browser type, and interactions with our website.

3. How We Use Your Information
We use the collected data to:

  • Provide dog walking and training services.

  • Manage bookings, payments, and customer communications.

  • Ensure the safety and well-being of dogs in our care.

  • Improve our services and website experience.

  • Comply with legal obligations.

4. Legal Basis for Processing
We process personal data based on:

  • Contractual necessity (to provide services).

  • Legitimate interests (customer service, safety, and service improvement).

  • Legal compliance.

  • Consent (where applicable, e.g., marketing communications).

5. Data Sharing and Disclosure
We do not sell or rent personal data. We may share information with:

  • Service providers (e.g., payment processors, scheduling software).

  • Law enforcement or regulatory authorities when required by law.

  • Emergency contacts or veterinarians in case of an emergency.

6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

7. Data Security
We implement appropriate security measures to protect personal data from unauthorised access, loss, or misuse.

8. Your Rights
You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications.

  • Object to processing in certain circumstances.

  • Request data portability.

To exercise your rights, contact us at [insert contact email].

9. Cookies and Tracking
Our website may use cookies to enhance user experience. You can manage cookie settings through your browser.

10. Changes to This Privacy Policy
We may update this policy periodically. Please review it regularly.

11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

info.ktk9s@gmail.com

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